The Role of eCommerce Fulfillment for Business Success
While eCommerce sales have been on the rise in the past few years, the recent pandemic has given it a massive boost. With fewer people visiting the store to avoid getting infected, the online mode is working round-the-clock to meet shoppers' demands. The make or break factor for an eCommerce business is the fulfillment of customer orders on time.
A fulfillment center is the storage and distribution arm
of an eCommerce business. It is critical for the success of any eCommerce
business since it ensures the timely delivery of orders to customers.
10 Reasons for Outsourcing eCommerce Fulfillment
Here are the essential reasons you need a fulfillment center:
Experience in logistics & supply chain management
To succeed in business, you need to focus on your existing
clients, ensure product quality, and leave the distribution to professionals in
shipping solutions. These eCommerce logistics companies have
experienced employees, the latest software, and run 24x7 to make sure every
shipment reaches your customers on time.
These companies are aware of the challenges of eCommerce
logistics and will ensure a seamless implementation of the fulfillment process.
Greater reach with international shipping
There are more than 2 billion online shoppers globally in 2021, and
the numbers are growing at a scorching pace. That makes 25% of the global
population that stands at almost 8 billion people.
International courier services will ensure you reach
your global clientele without any hassles. These companies understand the
international delivery rules to ensure that the shipment is not delivered due
to violation of regulations in any country. You can accept customer orders with
the cheapest international shipping services and ensure timely product
delivery.
eCommerce shipping solutions for better space utilisation
Your basement, garage, or attic is not meant for storing your
products. All it does is clutter up the space with boxes, bubble wrap, and
other types of packing supplies. Using eCommerce delivery solutions
means you don't need to waste valuable workspaces.
These can be used more productively for your business to earn
higher returns. By outsourcing eCommerce fulfillment, you can focus on
more important things like customer satisfaction and scaling your
business.
Ensure higher customer satisfaction with the best courier
services
Fulfillment and customer
satisfaction go hand in hand. Retaining your existing customer is easier than
trying to get a new customer. Most eCommerce businesses lose customers due to
missed delivery deadlines. Competition is tough, and if you want to survive,
you need to raise your customer service standards by hiring third-party
eCommerce fulfillment.
With eCommerce warehousing solutions, your customers get
24x7 service with returns, exchanges, or returns. Customers have the options of
choosing like guaranteed delivery or same-day delivery depending on their
convenience. Greater convenience translates to greater customer satisfaction
and improved experience. You are more likely to get repeat orders from
satisfied customers.
Third-party logistics helps achieve long-term strategic goals
Suppose you engage in eCommerce transport and logistics. In
that case, you can concentrate on achieving your long-term strategic
goals like product innovation, better capital allocation, vendor development,
designing marketing campaigns, and improved customer calling so that your brand
gets higher visibility.
With 3pl eCommerce fulfillment, you can concentrate on
business expansion and enjoy higher revenues.
Scaling is easier with eCommerce logistics services
You may manage without shipping software solutions when your
business is new, and order volumes are low. Things get complicated when your
business grows beyond a certain point, and you fail in order fulfillment.
Customers are dissatisfied with your service and, in extreme cases, may switch
to another vendor.
A fulfillment center allows you to track your orders
or shipments and inform customers about their status. This is also useful
when you have a sudden rise in orders due to the festive season.
Shipping costs are less with courier aggregators in India
You can get the best courier service for eCommerce with a
shipping aggregator. You can compare rates between the different courier
delivery companies that have a national and international network.
If you keep your stock with multiple centers, there are fewer
zones that your goods need to pass through. This results in lower shipping
costs. You can share these savings with your customers and, in some cases,
offer free shipping.
Shipping costs greatly influence customer decisions, which could
lead to higher revenues for you.
Customised packaging from professional courier services
Not only does a courier pick-up service offer prompt
delivery, but it also ensures that the shipment is attractively packaged.
Whatever the occasion, the professional courier pick-up makes sure that
the product packaging is perfect.
You can choose the kind of packaging you want for your shipment,
and the fulfillment center packs it accordingly. You can get customised
packaging for birthdays, anniversaries, and more. This helps to improve
customer loyalty, and you might get references from them.
eCommerce logistics lower your operating costs
Having a logistics division in your company not only takes up
space, but it's expensive too. You've got to hire experienced staff for eCommerce
delivery. This puts additional pressure on you since you've got to monitor
packaging quality along with the product quality.
A fulfillment center stores goods from multiple sellers,
ensuring economical cost for your product storage. You need to pay only when
the order is packed and shipped to its destination. There is a flat fee you
need to pay for storage costs.
Get the latest technology with an eCommerce warehouse
The fulfillment center uses eCommerce order management
software for monitoring orders. The software is expensive, so instead of buying
it, you could use the services of professional courier services who
already have it.
You don't need to train your staff to use this software. If you
need to track your shipment, you can log in to the software. The charge for
using this software is included in your storage fee, so you don't have to pay
anything extra.
Final Thoughts
There are many top courier services, but choosing the
right one could be a challenge. With a shipping aggregator like Pickrr, you get the best
delivery partner for eCommerce at a competitive rate. From packaging to
delivery, everything is covered by the company so that you can focus on your
core business.
You don't need to search for individual logistics partners
for eCommerce. Pickrr does all the work for you.
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